Hadeel Shounaq

Hadeel Shounaq is an experienced professional in the telecommunications sector with a strong background in program management and digital solutions. At du, from June 2019 to March 2022, as Program GTM & Launch Lead, Hadeel successfully led a 5-year Digital Program that significantly enhanced system migrations, increased app adoption by 25%, and improved customer satisfaction metrics. Previous roles at Zain Jordan spanned from January 2010 to July 2018, where Hadeel contributed as a Technology & Product Development Senior Member, managing product lifecycles and leading app projects, as well as serving as Project Manager and VAS and Content Specialist. Academic credentials include a Bachelor's degree in Telecommunications Engineering from Yarmouk University and further education at Harvard Business School.