Jad Kahawati

Jad Kahawati has a diverse work experience spanning multiple companies. Jad is currently working at du as the Enterprise Business Lead. Prior to this role, they held positions such as Channel Care Lead and Channel Operations Care Principal, where they were responsible for enhancing user and customer experience across multiple channels, implementing AI solutions, and collaborating with partners to improve technology experience.

Before joining du, Jad worked at Saudi Telecom Company (stc) as a Digital Advisor. In this role, they advised the GM of Customer Experience and worked with the digital teams to improve the overall customer experience. Jad focused on digitization strategies, designing digital experiences, and launching customer-centric initiatives. Jad'scontributions led to recognition and awards for the company's digital strategy.

Earlier in their career, Jad worked at Alfa Telecommunications, where they held various roles including Contact Center Digital Head of Subunit, Contact Center Team Supervisor, Training Support Senior Expert, and Customer Service Representative. These roles involved managing teams, conducting training sessions, and addressing customer inquiries.

Overall, Jad Kahawati has demonstrated expertise in enhancing user and customer experience, implementing digital strategies, and driving innovation in the telecommunications industry.

Jad Kahawati holds an Executive Diploma in Digital Business Leadership from The Academy of Digital Business Leaders. Jad also has a Bachelor's degree in Business Management from the American University of Science and Technology. Prior to that, they completed their education at Mont la Salle, where they focused on Experimental Sciences. Additionally, Jad has obtained various certifications from institutions such as LinkedIn and Harvard Business Publishing, covering topics including cybersecurity, design thinking, leadership, agile development, IoT, blockchain, cloud computing, artificial intelligence, and digital leadership.