Mahmoud Hamid

Mahmoud Hamid has extensive experience in team management and customer retention, spanning over 17 years in the telecommunications sector. Currently serving as the Life Cycle Management - Retention & Telemarketing Team Manager at du since October 2006, Mahmoud is responsible for preparing strategic plans, analyzing churn customer issues, and improving departmental processes. Mahmoud's previous roles include managing customer operations and leading multiple teams at Etisalat, where a major focus was on customer value management and handling significant projects. Recognized for exceptional performance, Mahmoud has received numerous awards and certificates from both du and Etisalat, highlighting achievements in management and team leadership. Mahmoud holds a Bachelor of Computer Hardware Engineering and a PMP certification from SitesPower Center in Dubai.