Rick Taylor

Rick Taylor is a seasoned professional with extensive experience in business excellence, process simplification, and operational governance, currently serving as Business Excellence Manager - Digitization at du since February 2012. With a strong background in ITIL process management and program implementation, Rick has successfully managed various projects within the Infrastructure division, focusing on efficiency improvements and strategic development. Earlier roles include operations management and client services consulting at companies such as Mixtelematics and Zain, where Rick honed skills in stakeholder management, KPI implementation, and compliance assurance. Rick holds a Master of Science in Business Strategy from Birkbeck, University of London, and a Bachelor of Science in Environmental Science from Queen Mary, University of London.