Sabir Omar is an experienced professional in customer service and operations, currently serving as Manager of Consumer Service Product Launch at du since January 2006. In this role, Sabir leads marketing initiatives for consumer products and services, managing the project lifecycle from requirements gathering to launch readiness and post-launch monitoring, while ensuring optimal customer experiences through collaboration with senior management across various departments. Previously, Sabir held several managerial positions including overseeing the Premium Contact Center Operations, where responsibilities included managing daily operations and KPIs, and the Fujairah Contact Centre, focusing on staffing and team development. Sabir's career began as a Customer Service Representative at du and earlier as a Customer Service Agent at TECOM Group Dubai. Sabir holds a Bachelor of Business Administration from the American University in the Emirates.
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