Andrea Giglietti is an experienced professional in customer success and technical support, currently serving as the Head of Customer Success at Dualog since June 2009, where responsibilities include global strategy, resource management, and mentorship of the Customer Success team. Prior roles at Dualog include Customer Service Manager and Support and Deployment Project Manager, with a focus on customer satisfaction and project management. Additional leadership roles include Treasurer, Member of the Board of Directors, and President at APICS Italian Cultural Centre in Singapore. Andrea's technical background includes experience as a Software Developer at Sysfactory AS and various positions in customer service and technical assistance across multiple companies in Italy. Educational qualifications comprise a Bachelor of Computer Science from Università degli Studi di Milano-Bicocca and further studies at UiT- The Arctic University of Norway.
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