Alaa Omar

Alaa Omar is a Customer Experience Specialist at Dubai Holding, with a focus on developing customer strategies and analyzing feedback to enhance satisfaction and loyalty. Prior experience includes roles as a Senior Executive - Customer Experience at Nakheel, where key customer journey improvements were implemented, and as a Handover Specialist at Arada. Alaa has also served as Customer Experience Development Lead at Schneider Electric, analyzing call drivers for process enhancements, and as Customer Relationship Manager at DAMAC Properties, managing client inquiries and strategic planning. Earlier experience includes administrative roles at National Travel Associates and account management at Vodafone. Alaa holds a Bachelor's degree in English Language and Literature from Ain-Shams University.