Dubai Holding
Alaa Omar is a Customer Experience Specialist at Dubai Holding, with a focus on developing customer strategies and analyzing feedback to enhance satisfaction and loyalty. Prior experience includes roles as a Senior Executive - Customer Experience at Nakheel, where key customer journey improvements were implemented, and as a Handover Specialist at Arada. Alaa has also served as Customer Experience Development Lead at Schneider Electric, analyzing call drivers for process enhancements, and as Customer Relationship Manager at DAMAC Properties, managing client inquiries and strategic planning. Earlier experience includes administrative roles at National Travel Associates and account management at Vodafone. Alaa holds a Bachelor's degree in English Language and Literature from Ain-Shams University.
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Dubai Holding
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Dubai Holding is a diversified global investment company that continues to power Dubai’s growth across 10 sectors, including Real Estate, Hospitality, Leisure & Entertainment, Media, ICT, Design, Education, Retail, Manufacturing & Logistics and Science. Since 2004, we have made strides with an effective strategy aimed at supporting an innovation-driven, knowledge-based economy. This is in line with Dubai’s long-term ambition of becoming a leading global hub for business and tourism. Follow our journey as we invest in making a lasting impact on Dubai, its people and our economy #ForTheGoodofTomorrow .