Islam Abdel Aziz

Islam Abdel Aziz is an accomplished professional with extensive experience in organizational effectiveness, transformation, customer experience, and product management. Currently serving as AVP & Unit Head at Dubai Islamic Bank since January 2012, responsibilities include developing and implementing strategies for customer experience and operational excellence, managing transformation programs, and overseeing customer analytics. Previously, Islam was AVP - Manager of Transformation at Mashreqbank from August 2005 to December 2011, focusing on transformation programs, risk control frameworks, and compliance with Central Bank regulations. In terms of education, Islam holds an MBA from Questrom School of Business at Boston University and has completed various certificates and diplomas in digital business, innovation, and business analytics from prestigious institutions, including Columbia Business School and MIT Sloan Executive Education, among others.