Muhammad Yahya

Muhammad Yahya is an experienced Project Manager with a robust background in implementing advanced contact center solutions, particularly with Genesys technology. Muhammad Yahya has been with Dubai Islamic Bank since May 2014, leading the strategic management of a SIP-based contact center project while providing comprehensive technical design and system architecture. Prior to this role, Muhammad Yahya served as a Project Manager at Al Futtaim Technologies from January 2008 to May 2011, where responsibilities included gathering client requirements and managing the installation and integration of Genesys systems. Muhammad Yahya's career began at American System as a Web Developer and progressed to a Senior IT Engineer at MindScape IT-Mashreq Bank, focusing on Genesys IVR implementation and support. Academic credentials include a Bachelor's Degree in Computer Science Engineering from PET Engineering College in India and a higher secondary education from Rose Mary Matriculation Higher Secondary School.