Dubai Municipality
Manal Alsuwaidi has extensive work experience with Dubai Municipality. Manal started working for the company in 2000 as an Administrative Officer, where they were responsible for cost studies, financial budgeting, and using various systems. Manal then moved on to become the Head of the Planning and Quality Unit in 2005, where they implemented the Dubai Government Excellence Program and established a new system for evaluating work teams. In 2008, they became the Head of the Customer Care section, overseeing the implementation of the Customer Relation Management system and enhancing customer satisfaction. Currently, they hold the position of Director of Customer Happiness, a role they have held since August 2022.
Manal Alsuwaidi completed their Bachelor's degree in Business Administration with a focus on Finance and Banking at Emirates University in Al Ain from 1995 to 2000.
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Dubai Municipality
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Dubai Municipality Dubai Municipality was founded in 1954 commencing its activities with a cadre of seven employees undertaking simple tasks to keep the city clean. The first decree establishing the Municipality was issued on February 28, 1957, whereby 23 municipal council members were appointed from the elders of the country and traders. It gave the Municipality specific powers, the most important of which was to take care of health and architectural affairs of the city as well as to organize construction and beautification of the city and provide constructive suggestions to the government. Dubai Municipality has developed significantly since then, evolving over the years and taking on multiple tasks. The Municipality grew in line with the expansion of the Emirate of Dubai, currently it has 11,000 employees working in 34 departments. It is one of the largest governmental institutions in terms of services rendered and projects executed. The municipality is a leading driver of growth and evolution of the Emirate of Dubai. بلدية دبي تأسست نواة بلدية دبي في عام 1954 مبتدئة أعمالها بكادر لم يتجاوز سبعة موظفين وبمهام بسيطة في نظافة المدينة. أول مرسوم صدر بإنشاء البلدية كان في 28 فبراير 1957 وبموجبه تم تعيين أعيان البلد وتجارها أعضاءً في المجلس البلدي وكان عددهم ثلاثة وعشرين عضواً، وأعطيت له صلاحيات محدودة أهمها رعاية شؤون المدينة الصحية والعمرانية والعمل على تنظيم البناء وتجميل المدينة وتقديم المقترحات البناءة للحكومة. مرت بلدية دبي بمجموعة من المراحل التطورية خلال سنوات العمل فيها وواصلت البلدية تطورها ونموها, و تجاوز عدد العاملين بها 11 ألف موظف وعامل يعملون في 34 إدارة وتعتبر بلدية دبي من أكبر المؤسسات الحكومية من حيث الخدمات التي تقدمها والمشروعات والأعمال التي تقوم بها، لهذا تعد البلدية المؤسسة الرائدة والمحركة لنمو إمارة دبي وتطورها.