DUCA Financial Services Credit Union Ltd.
Gonzalo Lucas is an experienced banking professional with a strong background in management and training. Currently serving as Branch Manager at DUCA Financial Services Credit Union Ltd. since August 2018, Gonzalo has previously held key positions at Tangerine from February 2001 to January 2018. At Tangerine, Gonzalo’s roles included Manager of Training and Communication, where responsibilities included overseeing a 20-member team, developing training strategies, assessing needs, and managing communication and quality within the Sales and Service department. Earlier positions included Sales Manager, responsible for a team of 24 at the contact center, and Supervisor, where Gonzalo provided support to associates and managed customer issues. Gonzalo's extensive experience in leadership, employee development, and performance management underscores a commitment to enhancing service quality and operational efficiency in the financial sector.
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DUCA Financial Services Credit Union Ltd.
DUCA is a full-service financial institution. Mission As a Credit Union owned by its Members (anyone with an account), we provide a full suite of banking services and financial guidance to those looking for an innovative financial partner that keeps its Members (owners) at the forefront of all decisions. We are committed to helping our Members "do more, be more and achieve more with their money and their lives." Description DUCA delivers on its promise of helping Members "do more" by offering competitive banking products and services in our branches, online, from mobile devices, and from our Mobile Specialists. We’re driven by a cooperative philosophy that ensures we're active partners in the communities in which we live and work and which rewards Members for their business with a Profit Sharing program.