Gonzalo Lucas

Gonzalo Lucas is an experienced banking professional with a strong background in management and training. Currently serving as Branch Manager at DUCA Financial Services Credit Union Ltd. since August 2018, Gonzalo has previously held key positions at Tangerine from February 2001 to January 2018. At Tangerine, Gonzalo’s roles included Manager of Training and Communication, where responsibilities included overseeing a 20-member team, developing training strategies, assessing needs, and managing communication and quality within the Sales and Service department. Earlier positions included Sales Manager, responsible for a team of 24 at the contact center, and Supervisor, where Gonzalo provided support to associates and managed customer issues. Gonzalo's extensive experience in leadership, employee development, and performance management underscores a commitment to enhancing service quality and operational efficiency in the financial sector.