Michelle Z.

Michelle Z. has a strong background in the financial services industry, with a focus on retail banking, risk management, and operational oversight. Michelle began their career at Vancity in 1990, where they worked in retail banking for seven years before transitioning to an internal auditor role. In 2004, they joined Citizens Bank of Canada as a Manager of Operational Risk, where they implemented and managed risk teams and policies. Michelle returned to Vancity in 2006 as a Manager of Credit Quality, overseeing loan portfolio trends, policies, and audits. In 2008, they moved to DUCA Financial Services Credit Union Ltd., starting as a Senior Manager of Retail Lending and later holding positions such as AVP of Service & Sales and AVP of Retail Banking. Most recently, Michelle served as the VP of Change Acceleration & Learning at DUCA, responsible for driving organizational change and learning initiatives.

Michelle Z. attended Queen's University from 2011 to 2012 for the Executive Development Program - CUMA Strategy and Operations Leadership. The degree name is not specified. Michelle also studied Business Administration at the British Columbia Institute of Technology, but the start and end years are not provided.