Lona Hartvedt Nordén

Lona Hartvedt Nordén currently serves as the Head of Customer Onboarding & Service at Duett AS, beginning in September 2024. Previously, Lona held multiple leadership roles at Fotoware from September 2021 to September 2024, including Head of Strategic Program, where Lona managed strategic projects like post-merger integrations and cloud migrations, and Head of Professional Services & Support, overseeing a team of 12 professionals to enhance customer service and retention. Lona has a solid background in customer support, having worked at Fortum and Berg-Hansen in various capacities, including Head of Customer Support and Customer Success. Lona's early career included roles at Royal Garden Hotel, Hilton Worldwide, and Landmark Hotel London, with a Bachelor of Business Administration in Hospitality Administration/Management from Hotelschool The Hague.