Mélody Grelat, CRME

Mélody Grelat has a diverse work experience in the hospitality industry. Mélody started their career as a Front Office Receptionist and Reservation Agent at Holiday Inn Camden Lock in 2010. Mélody then worked as a Revenue Manager for Z Hotels, managing multiple sites from 2012 to 2014.

From 2014 to 2015, they joined Qbic Hotels as a Revenue and Distribution Manager, where they successfully implemented a new revenue management strategy and achieved significant improvements in direct bookings, occupancy rates, and revenue performance.

After that, Mélody worked at hetras Deutschland GmbH as a Customer Success Manager and Implementation Specialist from 2015 to 2016. Mélody successfully deployed a large-scale project involving the change of operational and IT systems for 28 hotels within six months.

Mélody then joined Appart'City as an Area Revenue Manager from 2016 to 2018. In this role, they implemented and managed the Revenue Management strategy for a region with 17 aparthotels, focusing on maximizing total turnover while minimizing distribution costs.

Currently, Mélody is working at Duetto since 2018. Mélody has held multiple roles within the company, including Customer Success Manager, Senior Customer Success Manager, Associate Director of Customer Success, EMEA, and currently serves as the Director of Customer Success, EMEA. In their roles, they have been responsible for managing and developing customer relationships, guiding clients towards the best use of the system, and collaborating with Revenue Managers to meet financial objectives and ensure customer loyalty.

Overall, Mélody Grelat has a strong background in Revenue Management, Customer Success, and Implementation. Mélody'sexperience spans different levels of responsibilities and they have consistently achieved positive results in their roles.

Mélody Grelat, CRME, completed their education in a chronological order. Mélody started their educational journey in 2005 at IUT Annecy Le Vieux, where they earned a Bachelor's Degree in DUT Techniques de Commercialisation, which they completed in 2007. Following this, they pursued further education at London South Bank University, where they achieved a First Class Bachelor Degree in Tourism and Hospitality Management from 2008 to 2012.

In addition to their academic qualifications, Mélody Grelat has attained several certifications. In March 2020, they obtained the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER. Moving forward, in May 2021, they earned the CRME (Certified Revenue Management Executive) certification from HSMAI.