John Hayes

John Hayes is an experienced IT professional with a comprehensive background in technical support and systems administration. Currently serving as an IS/IT Generalist at Duncan and Son Lines since October 2021, John has previously held positions such as Help Desk Technician at Swift Transportation and Desktop Support Technician at Ciox Health, where responsibilities included applying ITIL principles, coordinating desktop maintenance, and providing second and third level support. John’s career also encompasses IT Customer Support at Grand Rapids Community College and a Help Desk role at Ferris State University. John holds a Bachelor of Business in Computer Information Technology, specializing in Systems Administration and Security, along with an Associate's degree in HVACR Technology and early studies in General Studies.