Toronto Silva

Toronto Silva is an experienced IT Support Analyst with a diverse background in providing first and second line support across major companies such as The Dune Group and River Island. Currently employed at The Dune Group since September 2021, Toronto specializes in delivering exceptional customer service to head office staff, stores, field staff, and the Distribution Centre. Previous roles include Service Desk Analyst at L'Oréal, where responsibility encompassed resolving hardware and software issues, and IT Global Service Desk Analyst at Burberry, focusing on high-level IT support for employees. Toronto also has a solid foundation in IT support from London Metropolitan University, holding an Honours degree in Computer Science (Business Information Technology).