Bobby Mason

Bobby Mason is an experienced Senior Customer Success Manager currently working at DuploCloud since September 2024. Prior to this role, Bobby served as an Enterprise Customer Success Manager at Red Canary from October 2020 to February 2024, overseeing a $10M annual recurring revenue portfolio for eight enterprise accounts, including five Fortune 500 companies. Bobby has a proven track record of maintaining high customer retention rates and exceeding net revenue retention quotas, alongside developing strong relationships with C-suite executives. Earlier positions include Senior Customer Success Manager at MicroStrategy, where over 90% of a $34M ARR portfolio was renewed, and Field Consultant at CCC Intelligent Solutions, recognized for expert training and support to major automotive insurance companies. Bobby's career began in customer service and sales roles at USA TODAY NETWORK and Ceannate Corp., following a Bachelor of Science in Economics from Northern Illinois University.