Tracy Smith

Tracy Smith is a seasoned professional in customer service and operations management, currently serving as Senior Manager of Customer Contact and Service Excellence at Duquesne Light Company since August 2023. Prior to this role, Tracy worked at PCNA as both Human Resources Manager and Customer Operations Manager, where responsibilities included supporting organizational culture, service performance, and strategic road map development. Tracy's experience extends to positions such as Manager of Sales Operations and Customer Care at Mallet and Company, Manager of Customer Support at ZOLL Medical Corporation, and Associate Manager at The Kraft Heinz Company, where leadership encompassed performance evaluation and account support. Additionally, Tracy supervised enterprise account management activities at Verizon Wireless. Tracy holds a Bachelor of Science degree in Business/Corporate Communications from Slippery Rock University of Pennsylvania.