Tracy Frederick

Director Of Process Improvement at DuraServ

Tracy Frederick has a diverse work experience spanning over several years. Tracy began their career as the Director of Customer Communications at Operator Communications, Inc. where they handled contract negotiations, commissions, and provided reporting. Tracy also served as a member of the Executive Team. Tracy then transitioned to Holy Trinity Catholic School as a Computer Teacher, where they taught various software programs to students and handled office duties. Tracy later joined Southern Dock Products as a Service Coordinator, where they were responsible for customer service, scheduling technicians, and office tasks. Tracy then moved to DuraServ, where they held various roles including Corporate Service Trainer, Process Improvement Manager, and Director of Process Improvement. In these roles, they focused on training and mentoring staff, addressing pain points with scheduling software, and ensuring smooth transitions during office integrations.

Tracy Frederick obtained a Bachelor's Degree in Business Administration majoring in Marketing from the University of Louisiana at Lafayette. Tracy pursued further education and achieved a Bachelor of Business Administration (BBA) degree with a focus on Marketing from The University of Texas at Arlington.

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Timeline

  • Director Of Process Improvement

    August, 2020 - present

  • Process Improvement Manager

    January, 2017

  • Corporate Service Trainer

    May, 2015