Danielle Costin currently serves as Operations Performance Director at DWF, where responsibilities include leading global operations teams and developing a worldwide operating model for process optimization. Prior to this, Danielle held various roles at Shoosmiths from May 2005 to January 2024, including Projects and Innovation Director, Head of Projects and Innovation, Head of Operations, and Head of Business Process Improvement. In these capacities, Danielle focused on business improvement, innovation, efficiency, conduct risk, compliance, and streamlining processes across the firm, particularly in high-volume banking recoveries. Notable contributions included stakeholder management, project management, and the successful implementation of operational excellence initiatives.
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