Gemma Edwards

Gemma Edwards has extensive experience in IT and change management. Gemma has worked at Dŵr Cymru Welsh Water as a ServiceNow Administrator, IT Change Manager, Senior Change Analyst, and Service Transition Analyst. Before that, Gemma was at Synergy Associates as a Service Desk Team Leader and at Pelican Healthcare Ltd as an IT Helpdesk Team Leader. Gemma also worked at Circle IT, where Gemma held roles such as Team Leader, Service Delivery Manager, Service Desk Team Leader, and Service Desk Analyst.