Ella C. Lingad

Ella C. Lingad is an experienced Business Process Transactions Analyst at DXC Technology since October 2025, specializing in process optimization. Previously, Ella worked as a Customer Service Professional II at Manulife from August 2022 to October 2025, focusing on building customer relationships in life insurance. Prior roles include Provider Service Advocate at Optum, where management of provider inquiries and insurance verification was key, and Retention Specialist at Teleperformance, where customer satisfaction and product recommendations played a significant role. Ella also served as a Fraud Analyst at Concentrix, providing vital support and employing analytical skills to prevent fraud. Ella holds a BS in Psychology from New Era University, acquired from 2014 to 2019.