Pedro Pinheiro is an IT Service Manager with over 13 years of experience in IT operations, infrastructure management, and team leadership. They have demonstrated expertise in managing service delivery and optimizing processes across diverse enterprise environments, focusing on efficiency and cost reduction. Pedro has extensive experience with ITIL-based service management and has led successful initiatives that improved operational efficiency and service reliability. They hold an MBA in IT Governance and have received recognition for excellence in IT service management. Currently, Pedro is managing IT services at GALP, leveraging their skills in various technologies and tools.
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