Ricardo Rosa is a Senior IT Service Manager at DXC Technology, where they ensure compliance with SLAs and manage ITIL-based processes such as Incident and Problem Management. Previously, Ricardo served as an IT Service Delivery Manager at CSC, specializing in governance, service metrics, and client satisfaction. Their early career included roles at La Redoute Portugal, focusing on AS/400 system administration, and they began their professional journey in IT during their studies at Escola Profissional de Leiria and ISTEC Lisboa, where they earned degrees in Informática e Gestão and Eng. Informática, respectively.
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