Zhivkova

Iren Zhivkova has extensive experience in IT operations and support, currently serving as an Account Problem Manager at DXC Technology since August 2014. Responsibilities include managing all aspects of problem lifecycle, ensuring thorough documentation of post-incident reports for high-priority incidents, and maintaining quality standards in both reactive and proactive problem management. Prior to this role, Iren worked at Adecco Bulgaria from March 2009 to December 2010, initially as a 1st Line Technical Support Analyst where duties involved handling customer inquiries, ticket management, and problem resolution. Later, as a Desk Supervisor in the same company, Iren oversaw real-time performance of support queues, managed team productivity, and facilitated employee development and performance evaluations. Iren holds a Master's degree from St. Cyril and St. Methodius University of Veliko Tarnovo.