Greg Uctum is a Lead Technical Support Engineer at Dynatrace since June 2021, specializing in white-glove handling of strategic accounts and technical escalation assistance, particularly in Kubernetes and core platform components. Previous roles at Dynatrace include Senior Technical Support Engineer and Technical Support Engineer, where expertise in core platform components, infrastructure troubleshooting, and Kubernetes was developed. Prior experience includes software development positions at Spectrum Health and Amway, focusing on enterprise web service and backend microservice development. Greg Uctum holds a Bachelor's Degree in Information Systems from Grand Valley State University, earned in 2018, and has contributed by presenting at Dynatrace Perform 2024 and organizing technical workshops that foster collaboration between Support and R&D teams.
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