Alex Q. Nguyen

Alex Q. Nguyen has a diverse work experience spanning various industries and roles. They started their career as a Business Banking Specialist at Wells Fargo, where they provided financial assistance to clients while delivering excellent customer service. They then joined US Bank NA and progressed from a Teller to an in-store Personal Banker and later became a Small Business Banker. At adidas group, Alex served as a General Store Manager, applying their understanding of market behavior and patterns to improve key performance indicators. They also worked as an Instructor at Tech Talent South, teaching and mentoring students.

In the technology field, Alex worked at Reputation as a Jr. Technical Solutions Engineer and later as a Technical Support Specialist, where they resolved complex technical member cases and communicated with clients and CSMs. They also served as a Customer Success Manager for Automotive clients, providing consulting and strategy to leverage online reputation data.

Currently, Alex holds a Senior Technical Support Engineer role at Clari, where they create solutions, communicate effectively with customers, and explore automated solutions to maximize efficiency. Prior to this, they worked as a Technical Support Engineer II at Clari, using AI and automation to help B2B organizations drive growth and improvement in sales and customer success.

Overall, Alex Q. Nguyen has a strong background in customer service, technical support, teaching, and management, with a focus on providing solutions and driving success in various industries.

Alex Q. Nguyen completed a Bachelor of Arts (B.A.) degree in Political Science and Government at California Polytechnic State University-San Luis Obispo from 2007 to 2010. In 2017, Alex attended Coding Dojo - Silicon Valley for a brief period to study Full Stack Development, specifically focusing on the Mean Stack, Python, and Ruby on Rails. In terms of additional certifications, Alex obtained the Clari Field Config Certified from Clari in October 2022. Similarly, Alex acquired a Project Management Certificate from Cornell University in May 2022. Additionally, Alex obtained the Sumo Logic Fundamentals certification from Sumo Logic in May 2020.