Hannah Masterson is a Principal Technical Support Engineer at Dynatrace, where they have worked since 2021. Previously, they held roles including Lead Technical Support Engineer and Customer Technical Support Analyst, providing Level 2 support and collaborating with various teams on problem resolution. Hannah also gained experience at Compuware as a Vantage Technical Support Analyst and Analyst Programmer, specializing in software development and customer support across various industries. They earned a BEng (Hons) in Electronic Engineering from The University of Manchester between 1995 and 1998.
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