Ivaylo D. has extensive experience in IT support and technical assistance, currently serving as an Information Technology Support Engineer at Dynatrace since July 2017, where the role encompasses supporting desktop IT services, managing routine maintenance, and ensuring database security. Prior to this, Ivaylo worked at Tokheim as a Helpdesk Support professional, providing first-tier technology support, managing hardware and software inventory, and conducting user training. Previous experience also includes an IT Support Specialist position at Ainsworth, focusing on hardware installation, troubleshooting, and customer relations, and an IT Support Analyst role at IT Partners, delivering remote support and maintenance for Windows systems. Ivaylo holds a Bachelor's degree in Computer and Information Sciences and Support Services from Hristo Botev, completed in 2007.
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