Víctor Mendoza

Víctor Mendoza is an experienced IT professional currently serving as the Manager of Remote Services and Project Manager at Dynatrace since July 2022. Previously, Víctor held various leadership roles at ProQuest, including Customer Experience Team Lead for LATAM and Training and Consulting Partner, from February 2019 to July 2022. Prior to that, at Ignite Online Latam, Víctor was the IT Regional Manager, where successful coordination of a technical support team enhanced customer satisfaction by implementing ITIL best practices for notable academic institutions. Víctor's expertise extends to designing and delivering solutions for educational entities, utilizing PMI practices and cloud computing knowledge. Notable earlier roles include Service Delivery Consultant at Compuware and associated positions at Focus on Services, SA de CV, specializing in technical support and IT engineering. Víctor holds a Bachelor's degree in Information Technologies from Universidad de Londres, completed in 2010.