Paola Tuazon

Paola Tuazon possesses extensive experience in IT support and systems administration, currently holding the position of Manager, Service Desk & Systems Administration at Dynavax Technologies since June 2014. Responsibilities include leading end user support initiatives, designing the organization's Service Desk based on industry best practices, and ensuring exceptional customer service. Prior roles include IT Support Analyst II and Helpdesk Technician III, where Paola provided critical technical support and problem resolution. Previous employment at Accelrys, Inc. and Symyx Technologies involved delivering advanced technical support and managing software licensing, while earlier positions at Elsevier MDL and Wells Fargo Bank focused on systems engineering and network administration. Paola holds a Bachelor of Science in Computer Information Systems from San Francisco State University.