Ryan Seger

Ryan Seger is an experienced IT professional with a robust background in supervisory and team leadership roles. Currently serving as Supervisor and ITS Supervisor at DYOPATH since September 2020, Ryan oversees a team and manages escalation processes to enhance service level agreements (SLA). Prior experience includes a role as Team Lead at Advanced Technology Services, where Ryan managed 50 agents and improved individual metrics while leading projects to optimize performance. Earlier positions at the same company included Senior Analy HD 2 and Incident Response HD 1, focusing on training, escalation management, and troubleshooting. Additional experience as Shift Manager at Niles Park District complements a solid educational foundation, having earned an Associate's degree in Network Systems Administration from ITT Technical Institute between 2012 and 2014.