Troy Williams

Troy Williams is an experienced IT professional currently serving as a Senior Service Desk Analyst at DYOPATH since July 2019, where a 95% resolution rate for onsite service level agreements has been achieved. Responsibilities include managing the deployment of over 1,000 desktop and laptop systems in an enterprise environment and supporting Webex implementation training for over 1,300 users. Previous roles include IT Administrator and Community Outreach Coordinator for the Legislature of the Virgin Islands, where legal research and stakeholder meetings were conducted to inform policy decisions. Additional experience includes a role as a Media Specialist at the Legislature, Quality Safety Monitor at Triangle Construction, and Assistant Project Manager/IT Administrator for Virgin Islands Next Generation Network, focusing on broadband infrastructure improvements.