En e‑Contact nacimos con el propósito de transformar los Centros de Contacto en verdaderos Centros de Experiencia, entendiendo la atención al cliente como un sistema estratégico y no solo operativo. Conectamos empresas y clientes a través de tecnología conversacional e inteligencia artificial, con foco en procesos, contexto local y experiencia real.

Hoy somos un referente en Latinoamérica en el diseño, desarrollo e integración de soluciones de clase mundial y de innovación propia, que permiten a las organizaciones construir experiencias sostenibles, adaptables y centradas en las personas.

Con más de 26 años de trayectoria, acompañamos a organizaciones de la región a convertir la experiencia del cliente en un motor de valor para el negocio, impactando eficiencia, retención y crecimiento.

e-Contact

Ronald Valencia Fernández Baca

This department oversees and coordinates project activities, ensuring successful planning, execution, and completion.

Project Management

This department focuses on fostering and managing client relationships to ensure satisfaction and retention.

Account Management

This department focuses on creating and maintaining software applications and systems.

Software Development

This department provides technical assistance and troubleshooting for users and systems.

Support Services

This department oversees financial operations, account management, and business development activities.

Finance and Account Management

This department focuses on driving sales strategies and managing regional commercial activities to optimize revenue growth.

e-Contact

Org chart

Teams

Project Management

Account Management

Software Development

Support Services

Finance and Account Management

Commercial Operations

Offices

e-Contact

Org chart

Teams

Project Management

Account Management

Software Development

Support Services

Finance and Account Management

Commercial Operations

Offices

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