Diego Patrignani is a Premier Support Engineer at e-Core since May 2021, with previous experience at IBM from January 2012 to May 2021, where roles included Monitoring Specialist/SRE, Middleware Specialist, TSM Administrator, and Command Center - First Level System Administrator. In the Monitoring Specialist role, responsibilities entailed implementing Application Performance Monitoring for IBM CIO applications and Infrastructure Performance Monitoring for legacy datacenters. The Middleware Specialist position involved support and infrastructure maintenance for IBM Middleware Technologies in the financial sector. Diego holds a Tecnólogo degree in Tecnologia da Informação and a degree in Gestão em Tecnologia da Informação from Pontifícia Universidade Católica de Campinas, completed between 2011 and 2014.