Luccas Silveira is a seasoned IT professional with extensive experience in software development and technical support. Currently serving as a Senior Support Engineer at e-Core since November 2022, Luccas previously held the position of Support Engineer at SAP, managing global customer incidents and troubleshooting SAP NetWeaver components. Luccas's software development background includes roles at F1 Commerce, Grupo SLC, and several other companies, where notable contributions include developing CRM systems, implementing ERP integrations, and creating APIs for IoT applications. Educational qualifications include a Bachelor's degree in Information Systems from Pontifícia Universidade Católica do Rio Grande do Sul and a Technical course in Information Technology from IFSUL.