Luis Felipe Sanches

Luis Felipe Sanches is an experienced IT professional with a background in service desk operations, technical support, and network administration. Currently serving as an Analista de Service Desk Jr. at e-Core since January 2022, responsibilities include JIRA and Confluence administration, troubleshooting, and device management. Prior experience includes a role as Technical Support Agent III at LUC Fibra Internet Provider, where advanced network and systems support was provided to enterprise customers, and a position as Information Technology Teacher at Children's Recovery Association. Other notable experiences include technical support roles at FreeNetworks Solutions and Sulwork Technology and Information Systems, focusing on hardware maintenance and network infrastructure. Luis Felipe holds a degree in Information Systems from Estácio, completed in August 2022.