Vinicius Vianna

Vinicius Vianna is a seasoned professional with extensive experience in customer support and IT operations. Currently serving as Customer Support Manager at e-Core since June 2022, Vinicius specializes in Atlassian Cloud Enterprise Support for Jira Align. Prior roles include People Manager at Kyndryl, focusing on IBM zSeries and pSeries Infrastructure & Operations, and over a decade at IBM in various capacities, including People Manager and Team Lead in Incident, Problem, and Change Management. Earlier experience includes IT Operations Analyst roles at GVS and GTCon, providing mainframe operational support. Vinicius holds a Specialist degree in Information Technology Management from Universidade Paulista, and is currently pursuing an MBA in People Management at USP and a university extension in Technology Team Management at Pontifícia Universidade Católica do Rio Grande do Sul.