Awab Elrayah Elshazali

Awab Elrayah Elshazali has a diverse range of work experience in the field of IT management and service delivery. Awab is currently working as an IT Manager - Services and Operations at e& enterprise IoT & AI, where they lead and manages a skilled team of IT professionals and oversees IT services, technical support, and project delivery. Awab has implemented robust processes and workflows to optimize team efficiency and service delivery, resulting in improved response times and customer satisfaction. Awab collaborates closely with business stakeholders to identify technology solutions aligned with their needs, leveraging their technical expertise in areas such as network services, security, and monitoring tools. Prior to their current role, Awab worked at Cisco as an IT Manager - NOC Operations and a Service Delivery Team Lead, where they established service level agreements, provided comprehensive support to operations, and managed workload assignments. Before that, they gained experience at Tabaldi Technology as a Service Delivery Supervisor and a Technical Support Engineer.

Awab Elrayah Elshazali earned a Bachelor's Degree in Telecommunications Engineering from Future University in Sudan. Awab attended the university from 2008 to 2012.