Susanne Piek

Susanne Piek is a seasoned professional in customer insights and experience, currently serving as Senior Manager at E.ON Energie Deutschland GmbH since October 2020, where responsibilities include defining and optimizing customer journeys, establishing KPIs, and driving digital transformation. Prior experience at innogy SE involved management of customer experience projects, strategic data analysis, and enhancing customer-centric approaches. Susanne's career began at Schmitz Cargobull AG, initially as an International Graduate Trainee before moving into roles that bridge gas storage sales and customer insight management. Susanne holds degrees in industrial business management assistance and foreign language correspondence.