E.ON Software Development
Emanuel Florea is a seasoned professional with extensive experience in IT service management, currently serving as a Service Operating Model Specialist at E.ON Software Development since October 2020. Emanuel specializes in developing service operating models, escalation flows, and operational reporting formats, while also focusing on continuous process improvement. Previous roles include managing critical incidents and capacity at E.ON, coordinating IT service integration, and serving as a Major Incident Manager at SCC. Emanuel holds a Bachelor's degree in Marketing from FEEA, FEAA-UAIC and has a diverse background in customer service, debt collection, and content writing, showcasing a strong capability in both technical and interpersonal skills.
E.ON Software Development
E.ON Software Development (ESD) is a recent E.ON group initiative. We are an Agile Delivery Facility that mainly focuses in insourcing strategic international and local developments and securing E.ON Group competitive business knowledge. We are now creating a high quality, world class Romanian Team in Iaşi and a global software services E.ON hub in Bucharest. ESD believes that IT is less about doing things in a particular way, and more about moving the business forward and giving it a stronger technological advantage. We are shaping the global energy future under one of the biggest brands in Europe on energy market, E.ON, in sixteen countries. We grow our culture in an Agile way, DevOps mindset being the backbone of our company. We built our foundation on a Design Thinking approach to meet our user’s expectations.