Edward Doran

Edward Doran is a seasoned consultant with extensive experience in customer engagement and operational efficiency across various industries. Currently serving as a Senior Consultant at E Source, Edward provides strategic and tactical support to clients in the US to enhance customer experience and improve operational practices. As the founder of Fulton Chain Consulting, Edward focuses on maximizing operational efficiency within Customer Care Centers. Previously, Edward held significant roles at Medical Answering Services LLC and Excellus Blue Cross Blue Shield, managing large teams and overseeing call center operations and technologies. Edward's early career included leadership positions at Affiliated Computer Services and USA Datanet, emphasizing customer service performance and operational management. Edward holds a Bachelor of Arts degree in English Language and Literature from SUNY Brockport and an Associate's degree in Business from Onondaga Community College.