Monique Austin is an experienced utility industry professional with over 30 years in transforming operations through technology and customer-first strategies. Currently serving as an Executive Consultant in Customer Engagement at E Source since October 2023, Monique has held key roles that include Senior Rates Analyst/Designer at Sure Power Consulting, focusing on implementing Oracle solutions for utilities, and a series of positions at Austin, where responsibilities ranged from Utility Billing Rates Analyst to Customer Service Representative. Monique has extensive expertise in utility billing processes, rates analysis, and business operations, supported by a strong foundation in customer solutions and project management developed through various leadership roles. Educational background includes time at Texas State University and Stephen F. Austin.
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