Vuyiswa Mthuzula

Vuyiswa Mthuzula is an experienced professional with extensive expertise in call center management and quality assurance, currently serving as the Call Centre Cases Team Manager at e4 Strategic since August 2006. Vuyiswa has held various roles within the same organization, including Call Centre Quality Analyst, Acting Call Centre Chat Manager, and Call Centre Manager, where responsibilities encompassed team management, quality reviews, customer service, and staff development. Previous experience includes consulting roles at Diners Club International and Standard Bank South Africa, as well as training and operational roles in education and manufacturing. Vuyiswa's educational background includes a Bcom Degree in Human Resource Management and a Diploma in Call Centre Management, alongside several certifications in safety and management-related training.