Layne Keefer

Layne Keefer is a dedicated professional currently serving as Help Desk Team Lead at eAssist Dental Solutions since November 2021, where responsibilities include supporting team functions, managing employee training, and overseeing escalations and security protocols. Prior experience encompasses roles such as Help Desk Technician, Desktop Support Analyst at The Ohio State University at Lima, and Technical Support Intern at Therma-Tru Doors, demonstrating proficiency in ticket resolution and customer support within various technical environments. Keefer also has a solid foundation in customer service from earlier positions, including work at Kalida Market and as a Master Data Governance Co-op at Cooper Tire & Rubber Company. Keefer holds a Bachelor of Business Administration in Information Systems from Bowling Green State University.