East Boston Neighborhood Health Center
William Festa has over three decades of experience in IT support and management, currently serving as the Director of Service Desk Operations at East Boston Neighborhood Health Center since October 2016, where management of a team of 12 to 15 Deskside and Helpdesk Technicians is a key responsibility. Prior to this role, William held multiple positions at Foley Hoag LLP from 1998 to 2016, including Applications Manager, where leadership of a team of five provided second-level support for desktop services, and Senior Systems Technician, responsible for desktop image management and end-user troubleshooting. William's earlier experience includes serving as a Senior Field Service Technician at Syntrex Inc and Warner Computers Inc, focusing on system maintenance and repairs.
East Boston Neighborhood Health Center
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The East Boston Neighborhood Health Center (EBNHC) has been a vital part of the community for more than 50 years. From the beginning, their services and development have been defined by the needs of East Boston and the communities they serve.