We are EMR. A rail company dedicated to making sure you have a safe, enjoyable journey – wherever you’re headed.

Discover everything from performance reports and overviews of our policies to what you as a passenger can expect from travelling with us. Find information on working with us too, and check the latest vacancies. See where we operate on our route map.

We look forward to welcoming you on our trains.

Rail

East Midlands Railway

East Midlands Railway's headquarters in Derby, United Kingdom

Will Rogers

Simon Pready

Rachael Spencer

Katie Arthur

Kirsty Derry

Lee Styles

Kate Holden

Paul Rushton

John Sturgeon

Jenna Cowie

The Information Technology Team at East Midlands Railway ensures the seamless operation and integration of our digital infrastructure. The team supports business systems, manages applications and data, oversees IT service delivery, spearheads digital development, and aligns technology initiatives with business goals to enhance the passenger experience.

Information Technology Team

The Analysis and Development Team at East Midlands Railway is responsible for enhancing operational performance, optimizing commercial strategies, and ensuring the company meets contractual obligations. The team conducts detailed performance analysis, develops strategies for continuous improvement, and oversees the implementation of new initiatives aimed at improving passenger experience and operational efficiency.

Analysis and Development Team

The Customer Service Team at East Midlands Railway is dedicated to ensuring a positive passenger experience from start to finish. They handle passenger inquiries, provide real-time travel assistance, manage station duties, and work closely with service delivery and train operations to maintain smooth and efficient travel. The team also addresses any issues during travel, ensuring safety and satisfaction for all passengers.

Customer Service Team

The Human Resources Team at East Midlands Railway is responsible for managing employee relations, recruitment, and retention. They oversee occupational health and wellbeing initiatives, ensure compliance with safety and corporate HR policies, and support the overall strategic HR functions within the rail operations and engineering sectors. Their goal is to enhance employee satisfaction and ensure a productive, safe work environment.

Human Resources Team

The Information Security Team at East Midlands Railway is responsible for protecting the company's digital infrastructure, ensuring the confidentiality, integrity, and availability of sensitive information. They develop and implement security policies, respond to security incidents, and conduct regular vulnerability assessments to safeguard both passenger and operational data.

East Midlands Railway

Org chart

Teams

Information Technology Team

Analysis and Development Team

Customer Service Team

Human Resources Team

Information Security Team

Offices

East Midlands Railway

Org chart

Teams

Information Technology Team

Analysis and Development Team

Customer Service Team

Human Resources Team

Information Security Team

Offices

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