Paul Barnfield

Paul Barnfield is an accomplished Operations Director at East Midlands Railway since January 2020, with a robust background in rail operations and customer service. Previously, Paul served as Service Delivery Director and Regional Director at Arriva Rail North (Northern), where responsibilities included overseeing extensive train services, operational safety, and customer satisfaction improvements. Additional roles included Head of Operational Delivery and Head of Operations, where Paul led operational strategies and managed significant teams. Earlier experience includes Head of Stations and Retail at National Express East Anglia, and Business Manager North at Midland Mainline. Paul holds an Executive MBA from the University of Bradford and a Post Graduate Certificate in Executive Leadership from Leeds Beckett University.