East Side House Settlement
Joseph Vines is a skilled Network Support Technician with a strong background in technical support and customer service. Since April 2019, Joseph has been part of a team at East Side House Settlement, managing technical tasks across 29 sites. Previous experience includes working as a Dispatcher Technician at Time Warner Cable, where responsibilities involved troubleshooting equipment and managing work orders, as well as serving as a Help Desk Analyst at Berkshire Capital Securities LLC, providing support for computer systems and performing maintenance updates. Joseph also held roles in accounting and sales, demonstrating versatility in managing financial transactions and delivering exceptional customer service. Joseph earned a BS in Professional Studies: Computer Science from Slippery Rock University and has additional education in computer science from Queens College and Per Scholas.
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East Side House Settlement
East Side House Settlement – one of New York City’s oldest non-profit social service organizations – was established in 1891 on the Upper East Side of Manhattan. In 1962-63 it moved to the Mott Haven neighborhood of the South Bronx, within one of the country’s poorest congressional districts. Still headquartered in the South Bronx, East Side House has expanded its reach to serve residents of surrounding communities in the Bronx and Northern Manhattan. Today, a staff of more than 600 full and part-time teachers, social workers, and other experts serve 10,000 individuals from 28 program locations annually, with a budget in excess of $18 million – a significant percentage of which comes from private philanthropy. Throughout its history, East Side House’s mission has been to help improve lives and enrich the quality of life in the community.