East West Assist Insurance TPA
Narendra Rajpurohit has a diverse work experience spanning over several years. Narendra has held various roles in different companies, demonstrating their expertise in operations management and customer service.
Their most recent position was as the Vice President of Operations at East West Assist Insurance TPA Pvt Ltd, where they were responsible for ensuring the operational delivery of all client service level agreements (SLAs) and managing internal and external audits.
Prior to this, Narendra served as the Assistant Vice President of Operations at Alinea Healthcare Pvt. Ltd., overseeing the Pre Policy Medical Check-up division for multiple insurance clients. Narendra was responsible for driving seamless service delivery and maintaining client SLAs.
Before joining Alinea Healthcare, Narendra held the position of Sr Manager at Karvy Digikonnect, where they managed the customer service and sales processes for Bharti AXA. Narendra was responsible for hiring, knowledge transfer, and implementing standard operating procedures.
Prior to Karvy Digikonnect, Narendra served as the Operations Manager at Intelenet Global Services and CD Equisearch Pvt Ltd, where they managed multiple processes and ensured service delivery through various key performance indicators (KPIs).
Earlier in their career, they worked as an Assistant Manager at Firstsource Solutions Limited, managing a contact center for Axis Bank's credit card division. Narendra also gained extensive experience at ICICI Bank Ltd as a Team Leader, overseeing retail banking and credit card phone banking.
Narendra's career began at IBM Daksh Business Process Services Pvt. Ltd. as an Assistant Manager, where they handled Airtel's prepaid customer care process.
In addition to their operational and customer service roles, Narendra has also served as a Product and Process Trainer at Page Point Services India Pvt. Ltd, where they handled inbound calls for Airtel Prepaid Customer Care.
Overall, Narendra Rajpurohit has amassed significant experience in operations management, customer service, and team leadership throughout their career.
Narendra Rajpurohit attended Mumbai University from 2000 to 2001, where they pursued a Bachelor of Commerce degree. This is the extent of their education history provided.
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East West Assist Insurance TPA
East West Assist TPA Private Limited (IRDA License No.18) is a dedicated Third Party Administrator (TPA) licensed by the Insurance Regulatory & Development Authority (IRDA) on May 16, 2002. It comes into the market backed by the vast experience and skills of the East West Group. The company provides third party administration in healthcare services, which include designing medical plans, administering healthcare claims and providing managed healthcare services to the Insurance Companies and Corporations. Some of the features: Cashless treatment at Networked Hospitals across the country. Access to a 24-Hour Alarm Centre Round-the-clock Ambulance Referral Service. Cost Containment, Control and Utilization Reviews. A Health Assist Photo ID Card provided to each insured member. Access to advice by our Experienced Medical Officers over the phone 24 x 7 x 365. Arranging for House Calls. Access to medical information and advice through the internet. Electronic Claims Processing on the tailor made iCLAIMS web based System . Follow up with the Care Providers at all times in order to ensure prompt processing of reports. Obtaining feedback from The Insured, The Insurance Agents & Brokers, and Insurance Company, pertaining to quality of service rendered by East West Assist and its Care Provider Network. Overall case management and Third Party Administration. Value Proposition:Doctor to Doctor Monitoring Concurrent Review Monitoring & Management of each claim at Network Hospitals across the country as it arises, by our in-house team of experienced Medical Officers (Doctors). Critical Care Monitoring Monitoring critical care patients on a daily basis by our in-house team of Medical Officers in order to monitor medical costs and to ensure optimal medical care. Retrospective Review Follow up of the each case with Network Hospitals and their doctors on presentation of bills in order to achieve higher degree of cost containment.